As a valued customer, we would greatly appreciate your input.

Over the last several years, Grand Traverse Machine has been working very hard to increase our level of service to our customers.   We feel that we have made some significant improvements, but it’s important that we understand if our efforts are producing results on your end.

Please take a few minutes to complete this simple survey to let us know how we are doing.

  • #1 - COMPETITIVE COMPARISON

  • Please rate GTM's performance versus the competition.
  • Please rate how important is it to you that GTM compares favorably against the competition.
  • #2 - SERVICES OFFERED

  • Please rate GTM's performance as far as offering all of the services that you require.
  • Please rate how important it is to you that GTM offers all of the services you require.
  • #3 - TECHNICAL COMPETENCE

  • Please rate GTM's technical competence with respect to your specific products.
  • Please rate how important it is to you that GTM is technically competent with respect to your specific products.
  • #4 - RFQ RESPONSE

  • Please rate GTM's performance regarding returning RFQs in a timely manner.
  • Please rate how important it is to you that GTM returns RFQs in a timely manner.
  • #5 - COMPETITIVE PRICING

  • Please rate GTM's performance regarding providing competitive prices.
  • Please rate how important it is to you that GTM provides competitive pricing.
  • #6 - PURCHASE ORDER ACKNOWLEDEMENT

  • Please rate GTM's performance regarding acknowledging your purchase orders in a timely manner.
  • Please rate how important it is to you that GTM acknowledges your purchase orders in a timely manner.
  • #7 - SCHEDULE CHANGES

  • Please rate GTM's performance regarding their responsiveness to requested schedule changes.
  • Please rate how important it is to you that GTM is responsive to your requested schedule changes.
  • #8 - PRODUCT DELIVERY

  • Please rate GTM's performance regarding consistently meeting promised delivery dates.
  • Please rate how important it is to you that GTM consistently meets their promised delivery dates.
  • #9 - ORDER QUANTITIES / DELIVERY

  • Please rate GTM's performance regarding your order quantities being correct when delivered.
  • Please rate how important it is to you that your order quantities are correct when delivered.
  • #10 - PRODUCT QUALITY

  • Please rate GTM's performance regarding product quality consistently meeting your expectations.
  • Please rate how important it is to you that product quality consistently meets your expectations.
  • #11 - QUALITY DOCUMENTATION

  • Please rate GTM's performance regarding providing quality documentation that meets your expectations.
  • Please rate how important it is to you that Quality Documents consistently meets your expectations.
  • #12 - PRODUCT PACKAGING

  • Please rate GTM's performance regarding product packaging meeting or exceeding your expectations.
  • Please rate how important it is to you that Product Packaging meets your expectations.
  • #13 - RESPONSE TO COMPLAINTS / ISSUES

  • Please rate GTM's performance regarding providing a timely and effective response to complaints or issues.
  • Please rate how important it is to you that GTM responds timely and effectively to your complaints or issues.
  • SUGGESTIONS / REQUESTS

  • Please use the space below to let us know what we can do to significantly improve your level of satisfaction with Grand Traverse Machine.
  • COMPANY CONTACT INFORMATION

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